Testwise Roundup – Summer term 2017

It’s been a month now since we relaunched our online testing platform Testwise.

During that time we have experienced a high level of phonecalls to our support team and we recognise that response times have not been as quick as we would like them to be. We apologise if you have experienced delays and thank you for your patience. We’ve taken on additional staff to answer calls and help us respond to your queries as soon as possible.

We’ve listened to your comments and taken note of your feedback. In this roundup we address some of the most frequently asked questions and direct you to sources of help and support.

What’s in this roundup:

If you haven’t started using new Testwise yet

We recommend you allow yourself plenty of time to get familiar with the new platform before you enter your testing window. Once you are used to the changes we are confident they will save you time. But as with any technology upgrade it may take a little while for you to get up to full speed.

 

Before you start

  1. Password reset. New login details were sent to all users on 4 April. These will still be valid until 30 May. If you can’t find the email, please check your junk folder or check with your colleagues. The login details have been sent to the registered user of Testwise, who may not be the person who purchased the subscription. If it still can’t be located then you can request a password reset from the Testwise login page https://testingforschools.com
  2. Help vides and webinars. The videos give you an overview of the new site and how to get started. The webinar will provide you with a step by step walk through.
  3. Archiving students who have left. As part of the migration we have copied across the data from all students who you have ever tested, to ensure you are able to run reports on historical data. This does mean that students who are no longer at your school will be appearing in your student data bank and will need to be archived. This is a one off task. Step by step instructions to how to archive these students can be found hereA bulk update tool is in development and will be ready in time for September 2017 to make updating and archiving multiple records easier.

 

What’s new

We’ve introduced sittings.

The purpose of a sitting is to group together the students that are taking an assessment at a particular time (e.g. one class) in order to make it easier to monitor progress. We are aware however that the sittings limit of 100 students is causing additional administrative work for some schools and we're now working on increasing this limit in time for the September 2017 testing window. We will let you know the exact numbers nearer to the release date.

 

Access codes

We take data security very seriously and have consequently introduced access codes in order to meet incoming data security regulations and further protect your student data. Having a unique access code greatly reduces the risk of a data breach.

The process of issuing access codes is also a simpler and quicker process for students.

Some schools have commented that access codes have increased their admin time needed to set up the tests. To help with this we have now added the ability to download/export all the access codes into an excel sheet where you can search and sort them, for instance by name, class group, test, in order to make it easier to issue and implement them.

 

Please be aware:

Browsers

Please ensure you are using one of our recommended browsers. Some users have reported issues with the tests not displaying correctly when using a browser that is not on the list. https://help.testingforschools.com/pages/viewpage.action?pageId=3309849

Reports

During periods of very high demand, a few customers have told us that their reports are taking a long time to generate. Rest assured, your data is recorded and all results will appear within 24 hours. We are continuing to work on our systems to ensure that there will be no delay going forward. 

Most reports should be generated within 5 minutes. During this busy testing period you may find it quicker to generate reports before 9am or after 3pm, to avoid peak times, particularly when running complex enquiries such as the combination report. If the problem is not resolved after 24 hours then please contact us and we will investigate further.

Staggering sittings

If you're testing more than 100 students at the same time, it’s helpful to assign start times at five minute intervals to minimise the risk overloading your school network which will result in a slowdown of responsiveness.

Chromebooks

We are aware of an issue when running Progress Test Maths on Chromebooks. Our development team are working on a resolution and we hope to deploy it very shortly. In the meantime we advise using an alternative device for this assessment.

 

Additional Support

There are lots of sources of help

Webinar walk through